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  • Answer count
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    1,400
  • First answer
    April 21, 2014
  • Last answer
    September 6, 2017
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MitchE's Answers
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Men's guards?

My husband received a sample pack with level 3 guards. I can't find them in store or on your web sight
Thanks for your question. Our Level 3 TENA Men Guard is an online only offering here at TENA.us. You can find them here: http://www.tena.us/men-protective-guards-lvl-1/750830750830,en_US,pd.html
1 month, 2 weeks ago
Customer avatar
by
MitchE
TENA Customer Service
 

Do you have a 7 in the pads?

Thanks for your question. 7 on the absorption scale corresponds to our Overnight Pad. There will be a short adjustment period as packaging changes, however please note, this does not change the absorbency of any product. It simply allows for new products to be added to our assortment.
1 month, 2 weeks ago
Customer avatar
by
MitchE
TENA Customer Service
 
Enjoy Fearless Protection™ from life's moderate leaks. Because TENA® Serenity® Moderate Pads fit in your pocket or purse, you never have to pass on plans-like a glass of wine or a cup of coffee.
 

Regarding Item 41300

Why does the package indicate 4 but your online description indicate 3? Which one is correct?
We've adjusted the absorption scale of our products to accomidate new absorbent products. Please not this does not change the absorption of your product. For further product questions please contact 1-866-ASK-TENA
1 month, 2 weeks ago
Customer avatar
by
MitchE
TENA Customer Service
 

Tena Professional / Hospital Care Product Inquiry

I'm looking to buy a Tena product my mom was given to use with her inco pad while in a nursing home for short-term rehab after joint recovery. I am a her caregiver. It looks like a pair of sheer white stretchy underwear - boy short style. She'd like to continue using these underwear-ish things with her pads.
Description: I don't see a product number anywhere on them. However, they have either a blue or pink double line stitching about a half inch below the top of the waistband - and a 1/2" hem around each of the leg openings. No seams at all except a 2" horizontal one in the middle of the crotch.
I'm fairly sure these are a commercial health care product because they have "Tena Room / Name" where the back label would be. Can you direct me to an online or commercial distributor?

Thanks.

PS - Can't wait for her to try the heavy sample kit!
Thanks for your question! From what you describe it sounds like your mom was using TENA 2 piece Pad and Pant System. we currently offer the pad on our website but not the fixation pant that holds the pad in place. However our retail partner HDIS offers them and you can purchase them here: http://www.hdis.com/tena-comfort-pants.html

thanks for your question! If you need more help please call, 1-866-ASK-TENA
2 months, 2 weeks ago
Customer avatar
by
MitchE
TENA Customer Service
 

Would you consider making the ultimate pad in long?

I wear a heavy long pad all day every day. I have difficulty with major incontinence at night without the ultimate pad. I have the same problem when I wear the ultimate pad without the long version. I am a very plus-sized woman. I have tried every possible configuration in my underwear.
Thanks for your question! We'll take your comments back to our product development team. They always welcome suggestions for new innovations to our pads.

In the mean time, have you tried our overnight pad? Its designed with a longer length and a wider back to protect you from leaks while you're lying down at night. You can try a sample here if you like (https://www.tena.us/on/demandware.store/Sites-Tena_US-Site/en_US/TrialRequest-SelectPackage?trialId=90001003&referringProduct=5740057400)

If you have further questions please call 1-866-ASK-TENA
4 months ago
Customer avatar
by
MitchE
TENA Customer Service
 

how can I get home delivery for a large order

I am disabled and have most items delivered to my door in a retirement community. Mostly from "Amazon (which I did not see listed in your where to buy). I have been purchasing Always Dailies Longs from Amazon but after seeing your commercial would like to try your product. I put in for a sample.
I saw something about delivery but not any place to go to find more about it.
Thanks for your question. Depending on what product you liked you can purchase them from here at TENA.us. Liners and ultra thins are available here (http://www.tena.us/pantiliners-and-ultra-thin-pads/WomensLightPads,en_US,sc.html) or our pad products here (http://www.tena.us/pads/WomensPads,en_US,sc.html) If you have any issues, please call 1-866-ASK-TENA. We're happy to help you find the right product!
4 months ago
Customer avatar
by
MitchE
TENA Customer Service
 
Formerly TENA Ultra Thin Light Regular Pads Finally, an Ultra Thin pad that moves with you! Whether you're out on a run or heading to work, do it with the Fearless Protection™ of TENA®. Don't miss a beat of your active, on-the-go life.
 

Does it come in long?

Yes our Light Ultra Thin Incontinence pad comes in long and can be purchased here: http://www.tena.us/serenity-ultra-thin-light-pads-long/4820048200,en_US,pd.html
4 months, 1 week ago
Customer avatar
by
MitchE
TENA Customer Service
 

do still have anytime or anywhere pads ?

Thanks for your question. Yes our anywhere pads are still available. We renamed them our Moderate Thin Pad to more accurately describe the absorbency and thickness of the pad.

We're sorry if this caused you any confusion. You can find them here.

http://www.tena.us/moderate-thin-pads-long/5207052070,en_US,pd.html
4 months, 1 week ago
Customer avatar
by
MitchE
TENA Customer Service
 

Are liners good for fecal Incontience?

Thanks for your question. Liners are not designed for fecal incontinence as they do not have the proper length or covering in order to prevent fecal leakage. We suggest you try one of our underwear or brief products.

If you need help please contact us at 1-866-ASK-TENA
4 months, 1 week ago
Customer avatar
by
MitchE
TENA Customer Service
 

can I get a free trial kit that would have the sizes I can fit into ( s - m ).

Thanks for your question. Unfortunately our TENA Men Underwear does not come in a small medium size, however our TENA Overnight Underwear and TENA Ultimate Underwear products have small and medium sizing that would fit your waist size. You can order a free trial of our TENA Overnight Underwear here (https://www.tena.us/on/demandware.store/Sites-Tena_US-Site/en_US/TrialRequest-SelectPackage?trialId=90001007)
5 months, 1 week ago
Customer avatar
by
MitchE
TENA Customer Service